Royal Home Spa we operates the website homemassageservicedubai.com and provides home massage Dubai services across the UAE. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book our services, visit our website, or contact us through any channel.
By using our services, you agree to the terms outlined below.
1. Information We Collect
We only collect information necessary to deliver our home massage Dubai service safely and professionally.
Information you provide directly:
- Full name (Royal Home Spa
- Email address (hi@royalshomespa.ae)
- Booking address (home, hotel, apartment building, area)
- Massage type and therapist preference (male/female)
- Medical conditions or allergies (only if you disclose voluntarily for safety)
- Payment information (collected by therapist on-site, not stored online)
Information collected automatically:
- IP address
- Browser type and version
- Device information (mobile, desktop, tablet)
- Pages visited on our website
- Time spent on pages
- Referral source (Google, Instagram, Facebook, etc.)
- Cookies and tracking pixels (Google Analytics, Meta Pixel)
Information from third parties:
- Reviews submitted via Trustindex, Google, or Facebook
- Booking inquiries via Instagram DM, Facebook Messenger, or TikTok
2. How We Use Your Information
We use the data collected strictly for:
- Confirming and dispatching your massage booking
- Matching you with the right licensed therapist
- Sending appointment confirmations and reminders via WhatsApp
- Processing payments (handled at the time of service)
- Following up for feedback or review requests
- Handling cancellations, rescheduling, or complaints
- Improving our website, services, and customer experience
- Sending occasional promotional offers (only if you opt in)
- Complying with UAE legal and regulatory obligations
3. Information Sharing & Disclosure
Royal Home Spa does not sell, rent, or trade your personal information.
We may share limited data only with:
- Assigned therapist — name, area, contact, booking details (required for service delivery)
- Payment processors — if you choose digital payment options
- Hosting and analytics providers — Google Analytics, server hosts (anonymized data)
- Legal authorities — only when legally required under UAE law
All third parties handling your data follow strict confidentiality and data protection standards.
4. WhatsApp Communications
Most bookings happen via WhatsApp. By messaging us at , you agree that:
- Your phone number and message content will be stored for service delivery
- We may use WhatsApp Business tools for confirmations, reminders, and follow-ups
- Your data is protected by WhatsApp’s end-to-end encryption during transmission
- You can opt out of marketing messages anytime by replying “STOP”
5. Cookies & Tracking Technologies
Our website uses cookies for:
- Essential website functions
- Analytics (Google Analytics — GA4)
- Marketing tags (Google Tag Manager, Meta Pixel)
- Remarketing campaigns
- Performance optimization
You can disable cookies anytime through your browser settings. Disabling cookies may limit some website features.
6. Data Security
We implement reasonable security measures to protect your personal data:
- SSL/HTTPS encryption on our website
- Restricted access to customer data (only authorized staff)
- Secure WhatsApp Business platform
- Regular security audits
- Password-protected internal systems
However, no online transmission is 100% secure. While we take strong precautions, you share data at your own risk.
7. Medical & Sensitive Information
If you share medical conditions, allergies, pregnancy status, or injuries for safety reasons, we treat this as highly confidential.
- Shared only with your assigned therapist
- Never stored in marketing databases
- Never shared publicly or with third parties
- Deleted upon request
For pregnancy massage bookings, we may request doctor’s clearance — this is for your safety and remains strictly confidential.
8. Data Retention
We retain your information only as long as necessary:
- Active client data: retained while you remain a customer
- Booking history: retained for 2 years for service consistency
- Payment records: retained for 5 years (UAE tax law requirement)
- Marketing data: retained until you opt out
- Inactive accounts: deleted after 24 months of no contact
You may request data deletion anytime by emailing us.
9. Your Rights
Under UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) and international standards, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent for marketing communications
- Object to certain types of data processing
- Request a copy of your data in portable format
- Lodge a complaint with UAE Data Office if your rights are violated
To exercise any of these rights, email hi@homemassageservicedubai.com with your request. We respond within 30 days.
10. Children’s Privacy
Royal Home Spa services are intended for adults aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided us information, contact us immediately for deletion.
11. International Data Transfers
Our website hosting, analytics, and some third-party services may store data on servers outside the UAE. We ensure such transfers comply with UAE data protection standards and that recipient countries provide adequate protection.
12. Third-Party Links
Our website may link to external sites (Instagram, Facebook, Google Maps, hotel partner sites). We are not responsible for the privacy practices of these external platforms. Review their privacy policies separately.
13. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in law, technology, or business operations. Significant changes will be communicated via:
- Updated “Last Updated” date at the top
- Notification on our website homepage
- WhatsApp notification (for active clients)
Continued use of our services after updates means you accept the revised policy.
14. Contact Us
For any privacy-related questions, concerns, or requests:
Royal Home Spa Al Barsha, Dubai, United Arab Emirates 📧 hi@homemassageservicedubai.com 🌐 homemassageservicedubai.com
15. Legal Compliance
Royal Home Spa complies with:
- UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law)
- Dubai Health Authority (DHA) confidentiality standards
- GDPR (for European visitors)
- CCPA (for California visitors)
- Dubai Municipality data handling guidelines
By booking our services or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.